Last Updated: May 8, 2023
At Lenses LTD, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a straightforward returns and refunds process.
1. Eligibility
To be eligible for a return and refund, please ensure that:
- The item is unused and in its original condition.
- The item is returned within 30 days from the date of purchase.
- You have proof of purchase, such as your order number or receipt.
2. Initiation of Return
To initiate a return, please follow these steps:
- Contact our customer support team at lenses@gmail.com within [number] days of receiving your order to request a return authorization.
- Provide your order number and reason for return in your email.
- Our customer support team will provide you with further instructions on how to return the item.
3. Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will initiate a refund to your original method of payment within 15 to 20 business days. Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card issuer.
5. Exchanges
We do not offer exchanges at this time. If you wish to exchange an item for a different size or color, please initiate a return following the steps outlined above and place a new order for the desired item on our website.
6. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at lenses@gmail.com or at our postal address in Mumbai, India. We are here to assist you and ensure a hassle-free shopping experience.